Al-Baha Municipality Commitment to Customer Satisfaction

Al-Baha Municipality confirms its keenness to achieve customer satisfaction by providing the external portal services of the municipality and electronic services at all times as a maximum limit for users. Here, we present a list of the external portal services and electronic services that comply with these standards along with the maximum time for service delivery, noting that this time does not include completing missing information if the client did not provide all required information, nor does it include the time taken to process transactions by a third party such as other government entities if the nature of the transactions requires it. All electronic services will be added to this list progressively.

Assistance and Support

The portal includes a support section, where you can contact support regarding the electronic portal through the following email: BA-Support@amanatalbaha.gov.sa

Privacy and Confidentiality

The Al-Baha Municipality portal prioritizes the confidentiality of its users' and visitors' information and the portal management makes every effort to provide high-quality services to all beneficiaries through its privacy policy.

Providing Communication and Participation Mechanisms

The portal management is committed to interacting and responding to inquiries received through the "Contact Us" page.

Electronic Service Standards

Time spent and average time for the main page and all other pages in terms of usability readiness:

• Time spent on the main page: 4 seconds for 50 concurrent users with caching enabled.

• Average time for the main page: 0.5 seconds for 50 concurrent users with caching enabled.

• Time spent on the electronic services page: 5 seconds for 50 concurrent users with caching enabled.

• Average time for the electronic services page: 2.5 seconds for 50 concurrent users with caching enabled.

Availability rate: 99.9%

Levels of Electronic Service Delivery

Total Time - Service Availability - Service

Immediate - 24/7 - Invoice Inquiry Service

Immediate - 24/7 - Violation Inquiry Service

Depends on entity procedures - 24/7 - Clearance Service

Immediate - 24/7 - Grant Inquiry Service

Immediate - 24/7 - Submit Electronic Letter Service

Depends on entity procedures - 24/7 - Be Creative Service

Depends on entity procedures - 24/7 - Leave Request Service

Depends on entity procedures - 24/7 - Delegation Request Service

Depends on entity procedures - 24/7 - Salary Certificate Request Service

Immediate - 24/7 - Cooperative Environment System

Immediate - 24/7 - Transaction Inquiry Service

- The total time includes response time.

- If there is no response within the specified period, escalation is done via the "Contact Us" form.